Privacy Policy
Pharma Growth Hub ("we," "us," "our") operates the SMART eCTD website and training programs. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, contact us, or enroll in our programs. By using our website or services, you consent to the practices described in this Privacy Policy.
1) Information We Collect
a) Information you provide directly: Name, email address, phone/WhatsApp number, city, professional background, enrollment details, communication preferences, and any messages sent to us via email, WhatsApp, or contact forms.
b) Payment-related information: Payments are processed through third-party payment gateways. We do not store your complete card/banking details. We may receive payment confirmation details (transaction status, date, reference number) from the payment service provider.
c) Website usage information (automatically collected): IP address, browser type, device type, pages visited, and time spent. Cookies or similar technologies may be used for basic functionality and analytics.
2) How We Use Your Information
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Respond to your inquiries and provide customer support
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Process enrollments and communicate program-related updates
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Share program schedules, joining instructions, and learning resources
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Send important announcements related to sessions, assignments, or changes
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Improve website experience, content quality, and service delivery
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Maintain internal records for training administration and compliance
3) Communication Consent (Email / WhatsApp / Calls)
By submitting your contact details, you agree that we may contact you for enrollment support, program communication, updates, reminders, and learning coordination. You may request to stop promotional communication at any time by contacting: connect@pharmagrowthhub.com
4) Sharing of Information
We do not sell your personal information. We may share your information only in these limited situations:
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Service Providers: Trusted third parties who help operate our services (e.g., payment gateways, email tools, webinar platforms), strictly for service delivery.
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Legal Requirements: If required by law, regulation, or legal process.
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Protection: To protect our rights, users, and services against fraud or misuse.
5) Use of Third-Party Platforms
Our programs may use third-party platforms such as video conferencing tools for live sessions, messaging platforms (e.g., WhatsApp) for coordination, and file sharing or learning platforms for resources. These third-party services have their own privacy policies. We are not responsible for third-party privacy practices.
6) Cookies
Our website may use cookies to enable basic website functionality and understand general website traffic. You can control cookies through your browser settings. Disabling cookies may affect certain features of the website.
7) Data Security
We take reasonable steps to protect your information from unauthorized access, misuse, or disclosure. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.
8) Data Retention
We retain your information only as long as necessary for program delivery and participant support, administrative record-keeping, and compliance with applicable legal or operational requirements.
9) Your Rights and Choices
You may request to access or correct your personal information, withdraw consent for promotional communication, or request deletion of your personal information (subject to legal and operational requirements). To make a request, contact us using the details below.
10) Children's Privacy
Our services are intended for adult learners and professionals. We do not knowingly collect personal information from children under 18.
11) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of the website or services indicates acceptance of the updated policy.
12) Contact Us
For any questions about this Privacy Policy or your data:
Email: connect@pharmagrowthhub.com
Jurisdiction: Pune, Maharashtra, India
SMART eCTD — Pharma Growth Hub | connect@pharmagrowthhub.com | +91 9766383968 | www.pharmagrowthhub.com